Our key Heinsights business objective is to help companies make process, technology, and
quality improvements within their organizations at the individual, project, and business unit levels.
How we interact with you the customer - the business processes we use and even the quality of the solution we provide
you - are shaped by our Heinsights
one of your most important goals is to ensure the effectiveness of the corporation. To be effective requires Systems Thinking!
A system is a combination of the human participants and the tools (process & technology) they use, operating within an
organizational system and culture to attain a defined goal. Simply put, to be
effective, an organization has to consider the combination of improvements that are needed by the people, processes, technology and culture that
comprise your work systems - see Figure 1 for
an illustration. You will notice we said combination of improvements - since these are the important components of your organizations/work systems
they all may play an important part in the implemented improvements.
Let's use the People-Process-Technology-Culture
Model in Figure 1 to clarify how these may affect organizational improvements. The components in the model are the key assets
of a corporation, which are needed to make it run. Let’s put these components into perspective: In our opinion, People are the most important assets, the Foundation, of our organizations; Processes
provide the HOW TOs to conduct our businesses - they exist to support our People, to make them more effective; Tools (e.g., Technology) exist to integrate with our processes, automate
them and make our people more productive (not replace them). And our Cultures
provide the glue - the values, expectations, freedoms, and constraints - that ties them all together.
Becoming effective in the Internet Age may require us to make major
sustained changes over a period of time. There are usually no short cuts (silver bullets)
we can take, although we continue to try. We help you to fully identify problem areas, including root causes, and propose
alternative solutions. And we assist you in choosing and implementing the right solution. We do heavily consider your culture
and the skill levels in our solution recommendations and implementations. Training and mentoring play a vital change implementation
A Values-Driven Business Approach
Clearly, our Heinsights Values shape what we do as a company and how we do it. They provide us the framework for business strategy, business
development, and our entire cycle of customer interaction, including all of our product and service deliveries. They provide
us the guidance for continues improvement – in our services, our business practices, and in our business relationships.
And they guide us to develop “common sense” solutions for our clients and “common sense” practices
to deliver these solutions.
“Common Sense” Solutions
We don’t provide cookie cutter solutions. We work with you to design and implement solutions tailored to your
people and culture – meeting your content, quality, cost and schedule requirements. We provide you with reusable process,
technology and training components. We strongly believe in reusability – integrating components form our Heinsights library, from industry libraries, and from your own libraries
as applicable. We don’t reinvent when we don’t have to – saving you and us time and money. We also don’t
over-engineer a solution – we keep it simple, but flexible, with future growth in mind.
“Common Sense” Business Practices
We use practices and standards that make sense for the type, size and
complexity of your engagement. We make the appropriate choice of practices needed when we plan your engagements. We plan our
efforts carefully with you and consider all of you requirements, including content, quality, cultural, cost and schedule constraints,
and other requirements as applicable. Accordingly, we assemble project practices appropriate for the effort – project
management and control, partner management (including requirements definition and management), process assessment, design,
construction, training development & delivery, and organizational deployment and communication. In other words we don’t
use a cookie cutter approach in our business practices either – all are tailored to your specific engagement.
Figure 1. People-Process-Technology-Culture Model